Terms of Service
By accessing alpacore.co or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or making a purchase.
01
Acceptance of terms
By accessing alpacore.co or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, please do not use our website or services. Continued use of the site constitutes ongoing acceptance.
02
General conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to use our products, services, or website for any unlawful or unauthorised purpose.
You may not reproduce, duplicate, copy, sell, or exploit any part of our website without express written permission from Alpacore.
03
Products & pricing
All products displayed on our website are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
Prices are subject to change without prior notice. We reserve the right to refuse or cancel any order if a product is listed at an incorrect price due to a typographical or system error.
04
Accuracy of information
We strive to ensure all product descriptions, images, and information on our website are accurate and up to date. However, we do not warrant that all content is error-free, complete, or current.
In the event of an error, we reserve the right to correct it and, if applicable, cancel any orders affected by the inaccuracy. We will notify you promptly in such cases.
05
Orders & payments
By placing an order, you confirm that all information provided — including your name, address, and payment details — is accurate and complete.
We reserve the right to cancel or refuse any order suspected of fraud, unauthorised activity, or violation of these terms. Payment is required in full at the time of purchase.
Order confirmation emails do not constitute acceptance of your order. We reserve the right to cancel confirmed orders in exceptional circumstances, with a full refund issued.
06
Shipping & delivery
Delivery times are estimates and may vary due to carrier delays, customs procedures, weather conditions, or other factors outside our control. Alpacore is not liable for delays caused by third-party carriers or customs authorities.
We are not responsible for failed deliveries resulting from incorrect or incomplete address information provided at checkout. Please review our full Shipping Policy for detailed information.
07
Returns & refunds
Returns and refunds are governed by our Returns & Refund Policy. Please review that policy carefully before requesting a return.
For hygiene reasons, we do not accept returns on socks that have been worn, washed, or used in any way. This is a strict policy with no exceptions.
08
Intellectual property
All content on this website — including but not limited to text, images, logos, product photography, graphic design, and brand identity — is the exclusive property of Alpacore and is protected by applicable intellectual property laws.
No content may be reproduced, distributed, modified, or used in any form without prior written permission from Alpacore.
09
Limitation of liability
To the fullest extent permitted by law, Alpacore shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, website, or services.
Our total liability in connection with any order shall not exceed the value of that order. Nothing in these terms limits our liability for death, personal injury, or fraud caused by our negligence.
10
Third-party links
Our website may contain links to third-party websites for reference or convenience. These links do not constitute an endorsement of those sites or their content.
Alpacore is not responsible for the content, privacy practices, or availability of any third-party websites. Accessing them is at your own risk.
11
Changes to terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date.
Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
12
Governing law
For customers in the United States, these Terms are governed by the laws of the applicable state. Disputes may be resolved through binding arbitration or small claims court.
For customers in Australia, these Terms are subject to the Australian Consumer Law (ACL). Nothing in these Terms limits your statutory rights under the ACL.
For customers in Germany, German consumer law applies. Customers may seek dispute resolution through the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
13
Contact us
For any questions regarding these Terms of Service, please contact our support team at support@alpacore.co.
We aim to respond to all enquiries within 1–2 business days.